Electronic Resources

• I have forgotten my password, what should I do?
  • If you tried to log in using your IdM/Blackboard/PeopleSoft/ConnectND/SafeConnect user name and password:
    
    Contact UND Tech Support by email or telephone at 701-777-6305.
    
    If you have a remote access account:
    
    There is no way to determine what password you selected, however you may want to try your email password and see if that works. If you can not remember that password or if it doesn't work, or you do not remember what e-mail address you used to sign up for the account, you will need to contact the library webmaster for assistance.
• Who do I contact if I am not sure if I have a remote access account already?

  • If you are a current UND student, staff, or faculty member you do not need a remote access account. Log in to the library's web site using the same user name and password used for Blackboard, ConnectND, PeopleSoft, etc.

    Otherwise, you may Check your Account Status to see if you have an account. If you are still unsure, Contact the Library Webmaster.

• Who are authorized users?
  • The following groups of people are considered authorized users:
    
    • Current UND students, faculty, and staff
    • Current UND School of Medicine and Health Sciences and College of Nursing clinical/community/adjunct faculty
    • Current Human Nutrition Research Center staff & researchers
• Can I use my U-Mail, or live@edu email account to log in to the library's web site?
  • No, log in using the same user name and password used for Blackboard, ConnectND, PeopleSoft, etc.
• When attempting to log in I receive an error message that says "Authentication not successful. Your browser appears to be refusing cookies set by this site or your login session has expired". How to I fix this?

  • That error message is generated when something on your computer is blocking the library's authentication cookie. First, make sure that your browser is set to accept cookies. See the Instructions for configuring your browser to accept cookies.

    It is also possible that a firewall or anti-spyware utility installed on your computer is set to block cookies. You can test to see if this is happening by turning off the firewall and/or anti-spyware utility temporarily to see if you are then able to log in to the library's web site. If that works, you can set undmedlibrary.org as a trusted site in your firewall/anti-spyware.

• Where are the EBSCOhost Research Databases?
  • Click on "Find Other Resources" to the left, then click "Databases", browse "E", and find "EBSCOhost Research Databases" from EBSCOhost. Search Academic Search Premier for health sciences articles.
• How do I view and/or print e-journal articles?
  • Viewing and printing depends upon both what the ejournal provides and your local setup. In most cases, you will use the web browser's print commands or print from Acrobat Reader. Within the Health Sciences Library, you can print to a laser printer and pay using cash, your student ID card, or a departmental charge number. There is a color printer available for color graphics.
• Why do some journal title links go directly to the title whereas others go to a search screen?
  • The links are determined by the publishers. Most publishers permit a direct link to their journal titles whereas many aggregators present a search screen as the starting point for access to the group of titles they provide. Help for getting to specific titles is always available from the Reference Department, 777-3994.
• Why don't all electronic journals look alike?

  • Just like print journals, electronic journals are produced by a variety of publishers. These publishers can either be professional societies or commercial companies. Journals can also be provided collectively through a commercial aggregator company such as ProQuest, which negotiates with individual publishers to provide multiple titles. Each provider of a title creates the method by which you interact/interface with them and determines the format of the actual text. The current standard text formats include ASCII (plain text without graphics), HTML (looks different than the print, prints more pages than the print equivalent, and has hyperlinks) or PDF (looks just like a snapshot of the print, and requires Acrobat Reader).

    In addition to the interface and text format, the number of years covered by an ejournal varies, as does the currency of the information provided. Aggregators, like ProQuest, are often several weeks to a month behind since they acquire the data from the publishers and reformat it into HTML. Conversely, some publishers are providing the electronic copy prior to the equivalent print issue.

• What is proxy/remote access?
  • Proxy access allows an authorized user to use some electronic journals and databases from off campus. It works by routing your request through a server using a registered IP address within the School of Medicine and Health Sciences' IP range. The publishers' computers will then allow the connection to the electronic journal or other resource. If you are not within certain IP ranges, you will be asked for a user name and password when you attempt to access licensed resources.
• Why are some ejournals available from home and some are not?

  • For journals that aren't available for free, license agreements require the library to electronically screen, or authenticate, for authorized users before allowing access. The most common way to manage electronic authentication is by registering with publishers the official identifying numbers for computers in our buildings. These numbers are known as IP (Internet Protocol) addresses, and the whole group of numbers is known as our IP range. If you access ejournals from computers in our buildings, the IP range is recognized (because it has been registered with the publisher) and access is granted.

    If you are connecting to the library's web site from off-campus, your home computer is assigned an IP address that falls outside of our registered range and access is denied. However, if publishers' licenses allow us, we can grant "proxy access" to you when you are away from our buildings.

• Who can use electronic journals?
  • Anyone who comes into our library can use the resources that we have available here. However, only "authorized users" (see above) can have access from locations outside of the library.
• Why doesn't the library provide access to all journal titles electronically?
  • The library provides electronic access to journals whenever possible. Here are some reasons why a journal isn't available electronically.
    
    • Cost - The library does not have enough money to subscribe to all titles electronically. Please contact the Collection Management Librarian with suggestions and comments as to which titles are needed the most.
    • Availability - Some titles are not yet available electronically.
    • Licensing - Publishers may have license restrictions on usage conditions that we will not accept.
• How do I know what resources are available electronically?
  • Enter title or subject terms in the "Search Resources" box (left) or browse the Electronic Resources A-Z List on the library's web site. Titles include those to which the library subscribes either individually or as part of a publisher's set, as well as those that the library receives in conjunction with print subscriptions. Also listed are selected titles available to everyone at no charge. Checking the catalog (ODIN) will also tell you if we subscribe to an electronic version of a title that we own in print.
• What should I do when receiving a message "The file is damaged and could not be repaired" after clicking a link to view the full text of an article?
  • 1. PC users: Right-click on the article link and choose the option that says "Save Target As..." (Internet Explorer) or "Save Link As..." (Firefox/Mozilla/Netscape). Mac users should hold the mouse button down on the link to get these same options.
    2. Save the article to your computer.
    3. Double click on the saved file to open it in Acrobat Reader and read or print the article.
• Who is allowed to use Exam Master Online?
  • • Current UND students, faculty, residents, and staff
    • UND School of Medicine and Health Sciences alumni

• Call the library at 701-777-3993 weekdays from 8:00am until 4:30pm.

Blackboard

• I can't print a pdf document from my Blackboard class. What should I do?
  • If a pdf document in Blackboard won't print, try saving it to your computer first.
    • To save it to your computer, start from the LINK to the document, rather than the open document. (Click the browser's back button if you want to go from the open document to the link to the document).
    • PC users: Right-click on the link to the document and choose the option that says "Save Target As..." (in Internet Explorer) or "Save Link As..." (in Netscape and Firefox). (Mac users: Hold the mouse button down on the link to get these same options.)
    • Save the document to your computer.
    • Double click on the saved file to open it.
    • Print the document.
• Why do I just see the page header when I print a page in Blackboard?
  • Blackboard uses frames to display web pages. When you print you may only be printing the top frame.
     
    To print the information you want using Netscape or Firefox:
    
    • Right click anywhere on the text you wish to print.
    • Select the "This Frame" option from the menu box.
    • Select "Show Only This Frame".
    • Select "File/Print".
    To print the information you want using Internet Explorer:
    
    • Right click anywhere on the text you wish to print.
    • Select the "Print" option from the menu box.
    • The regular print box will open.
    • Click on the "Options" tab.
    • Make sure "Only the selected frame" is selected.
    • Click Print.
• What's the best way to print a Word or Excel document from Blackboard?
  • The easiest way to print a Word or Excel document from within Blackboard is to begin from the link to the document rather than from the open document itself. If you are already viewing the document, hit the "Back" button on your browser to return to the previous screen.
     
    In Netscape or Firefox:
    
    • Right click on the link to the document.
    • Select the "Save Link As" option.
    • Save the file to your computer.
    • Double click on the file to open it.
    • Print the file.
    In Internet Explorer:
    
    • Right click on the link to the document.
    • Select "Print Target" from the menu.
    • Print.
• My instructor is including PowerPoint presentations in my Blackboard class. How can I print multiple slides on each page?
  • It is probably best to save a PowerPoint presentation OUTSIDE of Blackboard before printing if you want to print multiple slides on a single page.
    
    • To save it to your computer, start from the LINK to the document, rather than the open document. (Click the browser's back button if you want to go from the open document to the link to the document.)
    • PC users: Right-click on the link to the document and choose the option that says "Save Target As..." (in Internet Explorer) or "Save Link As..." (in Netscape and Firefox). (Mac users: Hold the mouse button down on the link to get these same options).
    • Save the document to your computer.
    • Double click on the saved file to open it.
    • Select "File" > "Print".
    • A print window will open.
    • About two thirds of the way down the print window, find the "Print What" option.
    • Open the dropdown list directly below that option and select "Handouts".
    • Select the number of slides you want to print per page.
    • Find the "Color/grayscale" option and open the dropdown list directly below it.
    • Select "Pure Black and White".
    • Click "OK" to send your file to the printer.

Interlibrary Loan

• How do I order articles?
  • You need to register to use ILLiad, the library's interlibrary loan system.
    Go to the Order Materials (Interlibrary Loan) web page
    If you are not yet registered - click on the link that says "First time users must register." Fill in the form that appears.
    Once you are registered you will see a page with a button that says "Request a Photocopy"
    Questions? Contact interlibrary loan by email or by telephone at 701-777-2606
    
• What is ILLiad?
  • ILLiad is an on-line system you can use to request items through Interlibrary Loan.

Using Find It

• What is Find It?
  • Find It, identified by the button, is an electronic linking service that creates direct links from a database citation or bibliographic reference to the full text of the article (if available). Find It also provides a link to check ODIN, the library's online catalog, for a print version of the journal. If a resource is not available in full text online, you will have an option to request the item through ILLiad, the library's interlibrary loan system.
• How do I use Find It?
  • Find It links appear in many of the library's databases as a button. In other databases it may appear simply as text with the words "Find It" or "Find It@UND".
    The location of the button or text varies depending on the database being searched.
    Clicking on the button or text opens a menu with links to full text articles and other resources such as ODIN, the library's online catalog, or to ILLiad, the library's interlibrary loan service.
    
• Can I use Find It from off campus?
  • Yes, University of North Dakota students, staff, residents and faculty (including clinical/community faculty) may use the Find It linking service from off campus locations. You will, however, need to log in to the library's web site using a medicine.nodak.edu e-mail account, a U-Mail account, or remote access account to use the service. To log in to the library's web site, simply use your full e-mail address as your user name and your e-mail or remote access password as your login password.
• Why are there sometimes multiple links to a full text article?
  • Sometimes the library gets full text for a journal from several different sources, so we link to all of them. That way, if there is a problem with one of the journal providers, you can still get the full text of the article from another provider.
• What's with all the windows?
  • When you click on the button or text link, a new window opens to display the Find It Menu. Then, when you click on one of the links listed in the Find It menu, a new window is always opened.
    Each window will stay open until you close it.
    Be careful to close only your Find It windows and not your (original) search window.
    
• Why can't I see the full text of some articles?
  • A lack of full text is most likely caused by one of three things:
    
    1. The item isn't available in electronic form (often the case for earlier years of journal titles).
    2. The library doesn't subscribe to the title.
    3. The library's online subscription doesn't include the year that you want.
    That's why the other options in the Find It menu are important. Use the check ODIN option to see if the library owns the title in print form, or use the ILLiad option to request that it be obtained for you through Interlibrary Loan.
    
• When I click on the link to full-text, the article isn't there or I get an error message. What happened?
  • A full text link might not work for several reasons. If the article was recently published, the full text may not be online yet, even though the citation is in the database you searched. Or, there may be an error in the citation. Find It uses the citation information from the database to make a link to the article. If the article information in the database is incorrect, Find It won't be able to link properly to the full-text. Please report any full text linking problems to the webmaster.
• When full text is available, why don't I always go directly to the article?
  • Find It takes you as close as it can to the actual article. Some databases, however, can't go any further than the home page for the database. In this instance, you need to repeat your search for the item in the full text database. Sometimes Find It can only link to the home page of a particular journal title and you will need to find the full text article using the volume, issue, and page numbers.
• When I go back to make a second selection from the Find It menu, nothing seems to happen. What's going on?
  • When you first click on an option in the Find It menu, a secondary browser window may open on top of your open window. However, when you make another selection, that secondary browser window may appear below or behind the current window. The new windows IS open, but it is hidden. One solution is to drag the secondary browser window to another portion of your screen so it's not blocked by the Find It menu. You should also check the buttons on your task bar to see if you can see the new window there.
• Who do I contact for help with Find It?
  • Please contact the Library of the Health Sciences for help using the email links below, or by calling 701-777-3994 during normal business hours.
    
    • Webmaster
    • Reference